Phone: 503-728-8502
7402 B SW Macadam Ave
Portland, OR 97219
USA
 
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Shipping and Returns

 

What are the shipping rates?

Since we ship your hoop in a box to protect against damage, we can normally ship a hoop anywhere in the lower 48 states via Federal Express Home Delivery, for around $11.00 or less. Canyon Hoops automatically computes and displays shipping charges prior to final checkout.  We have limited our United States Post Office shipments to Alaska, Hawaii and Military APO sites.  You can request USPS or UPS via a call in order.  We use Federal Express shipping in all other cases.  Other carriers available upon request.   We recommend shipments to Hawaii, Alaska, and Purto Rico be shipped via USPS Priority Mail.  All International orders will be shipped via USPS International Priority Mail at current quoted prices.  We do not add additional handling charges for shipping.  Volume shipments will significanly reduce per piece cost of shipping..

Additional Shipping Details

  • Items are usually shipped within 1 to 2 business days after your order is placed.
  • Please note we normally do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
  • Tracking information is provided from the carrier by email usually within 24 hours of shipment when a valid email address is included with your order. 

Shipping Times

Most of our orders are shipped within 1 to 2 business days and we ship everyday of the week. Tracking information is e-mailed within 24 hours of shipment.

Most of our orders arrive within 2 to 5 business days depending on your location and distance from our Portland, Oregon location.

We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

Do you ship internationally?

Yes!  Shipping to Canada and Puerto Rico addresses are included during checkout.  Please call our store for shipping charges to other locations outside the U.S.

Order Tracking

Has my order shipped?

We e-mail tracking numbers on all orders usually within 24 hours of shipment. Our estimated delivery time is 1 to 5 business days following shipment.

Can I track my order?

We e-mail tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at canyonhoops@comcast.net and we will assist you in locating your order.

If you have not received a tracking number:

      Has it been 5 business days since your order was confirmed?

NO  : Please wait the 5 business day period prior to contacting us.
YES : Please contact us at canyonhoops@comcast.net

 

 An item is missing from my order?

If you believe that an item is missing from your shipment:

  • Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list and charged on your credit card. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item.
  • If you believe that we shipped and charged your credit card and a product is missing, please contact us immediatelyat canyonhoops@comcast.net

I received the wrong product

If you have received the wrong product, please contact us immediately at canyonhoops@comcast.net or call us at 503-728-8502.

Return Policy

Canyon Hoops offers a no questions asked 30 money back guarantee on all Canyon Hoops products.  Simply email or call us and we will authorize your return.  We refund your purchase price within 24 hours of receipt of the returned merchandise.  Customer is responsible for the return cost of freight unless we mutually agree that the item was defective, in which case Canyon Hoops will pay for the return freight or authorize the customer to dispose of the item at their location.

We also provide a lifetime guarantee on Canyon Weighted Exercise Hoops which use the 200 psi tubing.  If the hoop should kink, crush or break during normal use we will replace the item at no cost to the customer.

Billing & Payment
What payment methods do you offer?
 

  • We accept Visa, MasterCard, Discovery,American Express, Paypal, and a personal check or money order. You may also indicate you are paying by phone during checkout and call us with your credit information and we will put the order through your credit card.
  • Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
  • We never bill for credit card service fees.
  • You can be confident that your personal and account information is secure at Canyon Hoops. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our "Security Policy" for more information.

 When will my credit card be charged?

Credit cards are typically charged upon conclusion of order entry.  You will receive a receipt when completing your order.  If you wish to cancel an order please emai canyonhoops@comcast.net and we will refund your payment in its entirey prior to shipment of the item.

How do I use a coupon?
If available, to redeem a coupon, paste or type the coupon code in the "Coupon Code" box located on the checkout page. You will need to click the "update" button for the coupon to take effect.

Some coupons have certain restrictions. Please look at the web page with the coupon for more information.

  • Some offers are available to new customers only.
  • A minimum purchase, not including shipping and tax, of the amount of the coupon required.
  • Coupons can be used with credit card purchases only.
  • Coupons are not valid with any other coupon, shipping offer or promotion.
  • Most offers have expiration dates, stated on the web page with the coupon.

Do I have to pay sales tax?
We do not charge sales tax as Oregon is a non sales tax state. 

Do I need a copy of my receipt/invoice.
Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, when payin via credit card over the phone you will receive an email from Paypal with your receipt information If you need a copy of your invoice/receipt, please contact us at canyonhoops@comcast.net.

Thanks,

Ron and Ruth Klint

Canyon Hoops

503-728-8502

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